A solution that improves communication between reporters and service providers
When they were complaining or trying to contact a responsible party how many times were you asked “Why didn’t you notify us ?” – well now you can.
The origins’s of this solution came from a cry from Tenants, Landlords, Managing Agents, Consumers, Maintenance Teams – the list goes on.
So we developed “an App for that” ! We call them Smart Notifications. They are like digital “note-it stickers” that you want to send to someone as part of your day-to-day activities.
NotifyUs keeps us in touch with our investments
We tried unsuccessfully with email, sms and WhatsApp to keep on top of our day-to-day Tenant issues. We ended up spending hours of valuable time trying to keep track of all of the correspondence between the parties. Overnight NotifyUs simplified the process by keeping track of each issue, shortened the time to respond and led to an increase in our customer satisfaction.
You’ve experienced applications like WhatsApp, Facebook and other similar social media platforms. Create a group, allow people to join and communication flows between the members. In the most the communication takes place for all to see and benefit from the shared responses.
How does it all work ?
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Anybody that is registered on your NotifyUs instance is able to send you a SmartNote. It could be to report a problem with the building or something they’ve noticed during the day or night. Reporters of an incident could be a Tenant, Building Managers, Maintenance staff or Groundsmen, Members of a community, Inspectors – anybody who has a need or interest to NOTIFY you of an event or an incident that needs to be addressed.
Those responsible for handling these SmartNotes are able to respond and feedback to the originator of the incident as well as others than have an interest or involvement in the incident.
A response might be to schedule a repair or provide contact details of suitable service personnel if the responsibility lies outside of the contracted managing agents’s responsibility.
The solution groups photos, description of the incident, comments and feedback all as a single document. Those responsible for processing the incident are able to send the completed document to service personnel, internal management processes and system as well as track the statistics to allow you to drive efficiencies in your business or community organisations.
Who are my reporters ?
Reporters are any person with an email address that is able to Notify Us of a potential problem, incident, maintenance requirement or service request.
They are your ‘users’ and once registered on your Control Center are able to forward incident for your attention.
They are able to do this from their smartphone, tablets or PC – so there’s no problem with logging an incident 24 hours a day.
Examples include :
- a Tenant needing to report incidents or problems occurring in their unit, building or common area. They could be electrical, plumbing, structural, leaks etc.
- a concerned parent needing to notify the maintenance team at a school
- a brand ambassador (or employee) needing to raise the alarm on discovering incorrect branding at an outlet
- a community member notifying the residents association of an issue in the area.
If you can think of a situation that might need to be reported on then this is the app for you.
What does it produce ?
Every incident reported is logged automatically and a reference number is assigned and associated with your SmartNote.
The SmartNote along with a description, date logged, when it was last attended to, its current status as well as all the communication and feedback recorded against the item can be readily printed in PDF format.
If you’re attending a meeting with the body corporate and are tired of having to construct a consolidated report on what you’re having to manage then NotifyUs solves this for you without having to lift a finger !
If you’re doing an insurance assessment you’re able to simply print the output and attach it as supporting documentation to the report or claim.
If you’re part of the neighbourhood watch you have ready information to hand over to your local nearest policing body !
- by using one of our exported templates you’re able to transfer the formation easily to other platforms for further processing